Shipping policy

VaultTone Audio products are carefully assembled, inspected, and tested prior to shipment.

Order Processing

Most orders ship within 3–5 business days. Custom orders or special requests may require additional build time. Once your order ships, tracking information will be provided by email.

Domestic Shipping (United States)

Shipping rates and delivery options are calculated at checkout.

International Shipping

We ship to select countries worldwide. International shipping rates are calculated at checkout via USPS and DHL Express. Duties and import taxes are collected at checkout so there are no surprise fees upon delivery. Please note that delivery times vary by destination and may be affected by local customs processing.

Damaged Shipments

If your order arrives damaged, please contact us immediately at support@vaulttoneaudio.com and include photos of the packaging and product. We will work with you to resolve the issue as quickly as possible.

Questions

For questions regarding shipping or order status, please contact support@vaulttoneaudio.com.