We Stand Behind Our Work
Every VaultTone Audio cable is built by hand, inspected before it ships, and backed by a 2-year craftsmanship warranty.
If your cable develops a defect in materials or workmanship under normal use — a cold solder joint, a connector that works loose, anything that’s on us — we’ll repair or replace it. No hassle, no runaround.
What’s not covered: Physical damage. If the cable got stepped on, chewed by the dog, pinched in a door, or bent hard at the connector, that’s outside the warranty. We get it — life happens — and we’ll still help. Physical damage is handled case-by-case at a flat repair fee. Just reach out and we’ll tell you straight what it’ll take to make it right.
To make a warranty claim or inquire about a repair:
Contact us at support@vaulttoneaudio.com and describe what’s happening. We’ll respond within 1–2 business days.