Shipping & Returns

Every VaultTone Audio cable is built to order and carefully inspected before it ships.

Order Processing

Please allow 5–10 business days for your cable to be completed before it ships. Custom orders or special requests may require additional build time. Once your order ships, tracking information will be sent by email.

Shipping

We ship within the United States and internationally.

United States: Free shipping on all orders.
International: Shipping rates are calculated at checkout based on destination and order weight. International customers are responsible for any applicable customs duties, taxes, or import fees.

Returns

We want you to love what you hear. If for any reason you’re not satisfied, we accept returns within 30 days of delivery on standard cables in original, unplayed condition.

Preference returns (changed your mind, wrong length, etc.): Customer is responsible for return shipping costs.
Defective units: We’ll cover return shipping and make it right — repair, replacement, or refund at your choice.
Custom builds: Due to the bespoke nature of custom orders, a 15% restocking fee applies on returns.

To initiate a return, contact us at support@vaulttoneaudio.com within 30 days of delivery.